Privacy Policy
The business Balo Concept respects and protects the personal data of visitors and customers of the website baloconcept.gr.
This policy describes how personal data is collected, used and protected, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Greek legislation.
1. Data Controller Details
Balo Concept
Registered Office: Peripheral Road, Kardamitsia, Ioannina, P.C. 45500, Greece
Phone: +30 2651 021281
Email: info@baloconcept.gr
VAT No.: 159404298
2. What Personal Data Is
Personal data means any information that can lead to the direct or indirect identification of a natural person.
3. Data We Collect
During browsing or when placing an order, the following may be collected:
3.1 Order Data
- Full name
- Shipping address
- Billing address
- Contact phone number
- Company details (in case of invoice)
- VAT number and Tax Office (for invoices)
3.2 Payment Data
- Transaction details
- Payment method
Note: Card details are not stored by the company, but by the payment provider.
3.3 Browsing Data
- IP address
- Device type
- Browser
- Pages you visit
- Cookies
4. Purposes of Processing
The data is used for:
- Processing and shipping orders
- Communication with the customer
- Issuing invoices and receipts
- Customer service
- Compliance with legal obligations
- Sending updates or offers (only with consent)
5. Legal Basis for Processing
Processing is based on:
- The performance of a contract (order)
- Compliance with legal obligations
- The legitimate interest of the business
- The user’s consent (newsletter, marketing)
6. Data Recipients
Personal data may be transferred to:
- Shipping companies
- Payment providers
- Accountants
- Hosting providers
- Marketing or analytics providers
All partners are bound by data processing agreements and comply with the GDPR.
7. Data Retention Period
Data is retained:
- For up to 10 years for tax and accounting purposes
- Until consent is withdrawn for marketing
- For as long as required to serve the purpose of processing
8. User Rights
The user has the right to:
- Access their data
- Correct inaccurate information
- Delete data (“right to be forgotten”)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
To exercise your rights, please contact:
info@baloconcept.gr
9. Data Security
The business applies appropriate technical and organizational measures to protect personal data, such as:
- SSL encryption
- Restricted access to data
- Secure storage systems
10. Cookies and Tracking Technologies
The website uses cookies for:
- Functional purposes
- Statistical analysis
- Advertising targeting
For more information, please refer to the Cookie Policy.
11. Data Transfer Outside the EU
In case of use of third-party services outside the European Union (e.g. marketing or analytics platforms), the transfer is carried out in accordance with:
- Standard contractual clauses of the European Commission
or - Other approved data protection mechanisms.
12. Filing a Complaint
The user has the right to file a complaint with the:
Hellenic Data Protection Authority
Website: www.dpa.gr
13. Policy Modification
This policy may be modified due to:
- Legislative changes
- Technological developments
- Changes to the company’s services
Regular review of this page is recommended.
